Privacy Policy and Terms and Conditions

Last Updated: 11/04/2025

At Petplex Animal Hospital, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us online.

SMS Terms & Conditions

By providing your mobile number to Petplex Animal Hospital, you agree to receive text messages from us. These messages may include appointment reminders, updates about your pet’s care, and occasional service notifications.

1. Message Frequency

Message frequency may vary based on your appointments, pet care needs, or other service updates.

2. Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan. Please check with your carrier for details.

3. How to Opt Out

You can opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages, except for messages confirming your opt-out.

Website Information

1. Information We Collect

We may collect the following types of information:

• Personal Information – such as your name, email address, phone number, and pet details when you fill out a contact form or request an appointment.

• Usage Information – such as your IP address, browser type, and pages visited, collected automatically through cookies or similar technologies.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries or appointment requests

• Provide veterinary services and follow-up care

• Improve our website and services

• Send important updates or reminders (if you have opted in)

3. How We Protect Your Information

We use reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of internet transmission is completely secure.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it only with:

• Service providers who help us operate our website or manage appointments

• When required by law or to protect our legal rights

5. Cookies

Our website may use cookies to improve user experience and analyze website traffic. You can choose to disable cookies through your browser settings.

6. Your Choices

You can contact us at any time to:

• Update or correct your personal information

• Opt out of future communications

• Request that we delete your data (where applicable)

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Petplex Animal Hospital